Reservations – FAQ

Gondola Reservations

What is a “stazio”?
A “stazio” is the Venetian word for a gondola “stand” (sort of like a taxi stand) where a number of gondoliers keep their gondolas waiting for you.
How do I find the gondola I reserved?
You just need to show your printed voucher to one of the gondoliers at the stazio you chose when reserving, and you’ll get the next available gondola.

Do I need to share the gondola with other people?
No, our gondola tours are all private, so you will not share the gondola with anyone else.
How many people can fit in a gondola?
The gondola can carry a maximum of 6 people, including children. New born babies under the age of twelve months do not count as one of the 6 if the baby is held in someone’s arms.
How long does my gondola tour last?
The standard gondola ride lasts for 30 minutes, but if you want a longer ride, we can arrange for whatever time you need. Contact us by email for a custom ride.
Can I bring my baby buggy or stroller in the gondola?
The stroller or buggy will be kept safely at the stazio which you are using.
Can I show the gondolier my voucher on my smartphone or tablet?
Currently this is not possible. It is necessary to print the voucher and give it to the gondolier before boarding. Without the printed voucher, the client will not be able to board the gondola.
What happens in case of bad weather?
In case of bad weather (heavy rain, snow, strong winds, exceptionally high or low tide levels) the tour will be suspended. It is possible to change the time and date of the gondola tour by email or by arranging a new time and date directly with the stazio.
Is it a guided tour?
The gondolier will show you important points of interest during the tour if you ask him to. It is not, however, a guided tour. If you desire that a guide accompany you on the gondola tour, we can arrange that without problem: just contact us in advance be email.
Does the gondolier sing?
Gondoliers usually do not sing. It is possible to reserve professional musicians who can proffer your “serenade” during the gondola tour. Contact us by email for more information.
Can I eat or drink in the gondola?
Drinking alcoholic beverages or eating is not permitted in the gondolas.
Can I change positions during the gondola tour?
For the safety of the clients, it is not permitted to move around or to effect sudden movements during the tour, unless receiving the permission and following the directions of the gondolier.
Can I start and end at someplace other than your proposed tours?
Contact us by email and we can propose a personalized tour tailored to your specific desires and needs.
Can I reserve a gondola for longer than 30 minutes for my special occasion?
If you want a longer ride than 30 minutes for a special occasion like a wedding proposal (or just because you feel romantic), we can arrange for whatever time you need. Just contact us by email explaining what you would like and we can provide you with a custom solution.
Can I reserve a tour for the evening or at night?
It is possible reserve from 19:00 to 19:30 (7:00-7:30pm) during the summer (1 April to 31 October) and from 18:00 to 18:30 (6:00-6:30 pm) during the winter (1 November – 31 March). For other times please contact us by email.
Can I give a gondola tour as a present?
Of course! Contact us by email for further details on how we can arrange this for you.

Exclusive Gondoliers’ Clothing

Can i pickup my clothing at the gondola ride?
The products purchased can be picked up directly at the store EMILIO CECCATO – SAN POLO 16/17 – 30135 VENEZIA TEL +390415222700.
Can I receive the products ordered directly at home?
It is not possible to have the products shipped, but only picked up at the store EMILIO CECCATO – SAN POLO 16/17 – 30135 VENEZIA TEL +390415222700.
How do I choose the color and size?
The color and size can be selected directly at the store.
When can I pickup the products I ordered?
The products can be picked up from 10:00 am to 13:30 (1:30 pm) and from 14:30 (2:30 pm) to 19:00 (7:00 pm), everyday, Monday through Sunday.
Can I change or cancel my order?
It is not possible to change clothing styles or cancel the order.